PARADIGM FOR TOTAL QUALITY MANAGEMENT IN BUILDING MAINTENANCE OPERATION

PARADIGM FOR TOTAL QUALITY MANAGEMENT IN BUILDING MAINTENANCE OPERATION

ABSTRACT

 

For many years the performance of building projects has continued to deteriorate. Many criticisms have been directed to the construction industry for general shoddy workmanship. The low emphasis on the use of quality management practices can impact negatively on productivity and project performance. The objectives of the study are to: evaluate the level of use of quality management practices at pre-contract and contract stages of construction projects; evaluate the contributions of project team members to quality performance of construction projects; compare the level of use of quality management practices among selected procurement methods used in the construction industry at pre-contract and contract stages of construction; and to compare the level of use of quality management practices between public and private client types at pre- contract and contract stages of construction. The study focuses on evaluating the level of use of construction quality management practices by stakeholders and their impact on project performance with a view to avoid poor quality projects so as to meet client’s satisfaction. A survey research design approach was adopted to achieve these objectives. A field survey involving 165 professionals (Consultants, and Contractors, in Akwa Ibom state) that were involved in building construction projects was conducted. Data were collected using structured questionnaires and analysed using mean item score (MIS), Kruskal Wallis H test and Mann- Whitney U test. The result reveals a significant relationship between level of use of quality management practices and the project performance. Clearly, to improve project performance requires construction firms to re-examine the level of usage of appropriate quality management practices in their operations from the onset of a project by the lowest to the highest personnel, for better project performance. This will go a long way in changing the negative story of the construction industry in Akwa Ibom state and Nigeria as a nation.

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